1.1. The terms and conditions given below apply to all products purchased via www.chetinadufoodfactory.com, which is a website managed by chetinadufoodfactory from Tamilnadu.
1.3. If you do not agree with the supply terms, please do not access the website for any purchase.
2.1. The Website is a platform that facilitates the online sale and purchase of merchandise and services (“Services”) offered by third party vendors and service providers (“Vendor/s”). Title to the merchandise (“Products”) will pass directly from the Vendors to You.
2.2. Chetinadufoodfactory has the right to change or discontinue any Service at any time, without notice. Chetinadufoodfactory may add or modify the procedures, modes, processes or conditions of purchase at any time. Chetinadufoodfactory shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the Services.
3.1. Chetinadufoodfactory enables sale of a variety of Products. SHIPPING for all the products on the Website shall be per the company’s policy, which may be changed by Chetinadufoodfactory from time to time.
3.2. In case, you received incorrect product, please bring it to our notice immediately. We will be more than happy to offer you an exchange or a refund, provided that the products are returned in perfect condition, unused, and with the original packaging. Get in touch with us with a photo proof at contact@Chetinadufoodfactory .com or firstname.lastname@example.org within 24 hours of receiving the parcel; otherwise such cases won’t be entertained. The product may be replaced or other corrective measure may be taken to address the issue.
4.1. You should take all responsibility for your own actions in utilizing the Products purchased by you and Chetinadufoodfactory shall not be liable for any such action.
4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
4.3. Chetinadufoodfactory shall not be responsible for any deficiency in payment of consideration payable towards the Products purchased on the Website.
5. Pricing Information
5.1. The Pricing Information relating to the Product shall be as disclosed to you at the time of your purchase.
5.2. Chetinadufoodfactory guarantees you the best price possible in the market. Prices and availability are subject to change without notice or any consequential liability to you.
5.3. While Chetinadufoodfactory strives to provide accurate information relating to Products, services including pricing information, typographical and other errors may occur. In the event that a Product or service is listed at an incorrect price or with incorrect information due to an error, Chetinadufoodfactory may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Chetinadufoodfactory will have the right to modify the price of the Product and contact you for further instructions via e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If Chetinadufoodfactory cancels the order after the payment has been processed, the said amount will be remitted to your account from which the payment was made.
6. Credit/Debit Card Details
You might be required to provide your credit or debit card details to our approved safe payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. Chetinadufoodfactory expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.
7. Delivery of the Product
Your shipping address, pin code will be verified with the database of Chetinadufoodfactory before you proceed to pay for your purchase. If your order is not serviceable by delivery partners or the Vendor or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on delivery partner’s/Vendor’s delivery list. If there is any dispute regarding the shipment of the product or services for the area not covered by Chetinadufoodfactory, we will not be responsible for the non-delivery of the product. International customers might have to pay Customs Duty at the time you accept the order as per the duty structure of the country you reside in. We are not responsible for such additional fees.
8. Return Policy for Products
8.1. If you receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please get in touch with us immediately.
8.2. Upon receiving your complaint, Chetinadufoodfactory shall verify the authenticity and the nature of the complaint and if Chetinadufoodfactory is convinced that the complaint is genuine, Chetinadufoodfactory will take an action for a replacement. If the complaint is frivolous or baseless, Chetinadufoodfactory reserves the right to take legal actions against you and you will be solely liable for all costs incurred by Chetinadufoodfactory in this regard.
8.3. In order to return any Products, You are required to comply with the below mentioned conditions, viz: • Notify Chetinadufoodfactory receipt of a damaged/ defective product/service within 48-hours of delivery to you. If You are unable to do so within 48-hours, the Vendor shall not be held liable for the failure to replace the order;* • Products should be unused;* • Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.; • Return shipment rates will have to be borne by the customer • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit; • The returned Products are subject to verification and checks by Chetinadufoodfactory in order to determine the legitimacy of the complaint/ return.
8.4. If a Product returned is duly accepted by Chetinadufoodfactory, the value of such Product, as originally paid by you will be refunded to you. Refund will be processed based on the mode of payment and Chetinadufoodfactory or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following: • Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Chetinadufoodfactory; • For Cash on Delivery payments, You will be provided with a refund cheque. • If the Product can be repaired, Chetinadufoodfactory would get the same repaired and send it back to you.
9. Shipping, Delivery and Cancellation
Please see the faqs for terms relating to shipping, delivery and cancellation on the website.
Chetinadufoodfactory.com understands that you care about how information about you is used and shared; and we appreciate your trust in us to do that carefully and sensibly. Your information is important to us and we work to keep it secure.
Chetinadu Food Factory
At Chetinadu Food factory we create authentic dishes of Karaikudi region and other favourites from Tamilnadu, our dishes are made to order with fresh and great ingredients from India.
1024, Accharampatty Kurunji Nagar, 1st cross, Kelasevalpatty, Sivagangai District, Tamilnadu
97888 02550 / 89731 34633
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